Tech Support KittyYesterday was a nightmare. Nothing worked as it should. Nothing. Not one thing. Then to top things off I received my call back from tech support for my SSL VPN connection issue. I could connect the SSL VPN without a problem, I just couldn’t connect using VNC to an internal PC that I needed to get access to an outside contractor. The tech went over my SSL VPN settings and made one minor change to the order of my firewall rules. He made himself a user name to test the SSL VPN connection, and he attempted to connect the my site. He said couldn’t connect and said there was nothing he could do. I stated that I could connect and that my vendor could connect to the SSL VPN. I also said he could walk me through testing a few things on my end. To which he said something about being a break-fix tech and not actual tech support, where you know, you help customers with their issues so they don’t call back on the same issue. This guy said that since he was unable to connect to the SSL VPN he couldn’t do anything for me. SNAP! View full article »