Archive for November, 2007
Tech Support Annoyance
Thursday, November 22nd, 2007 | Tech Help | Comments Off
Yesterday was a nightmare. Nothing worked as it should. Nothing. Not one thing. Then to top things off I received my call back from tech support for my SSL VPN connection issue. I could connect the SSL VPN without a problem, I just couldn’t connect using VNC to an internal PC that I needed to get access to an outside contractor. The tech went over my SSL VPN settings and made one minor change to the order of my firewall rules. He made himself a user name to test the SSL VPN connection, and he attempted to connect the my site. He said couldn’t connect and said there was nothing he could do. I stated that I could connect and that my vendor could connect to the SSL VPN. I also said he could walk me through testing a few things on my end. To which he said something about being a break-fix tech and not actual tech support, where you know, you help customers with their issues so they don’t call back on the same issue. This guy said that since he was unable to connect to the SSL VPN he couldn’t do anything for me. SNAP! › Continue reading
Updates, Updates, Updates…
Tuesday, November 20th, 2007 | Life, Tech Help | Comments Off
It has been a long time since I've been able to get myself together to post something of worth here. Life has been very busy, yet at the same time nothing much of note has happened, tech wise at least. The baby continues to grow inside mommy, the babies room has been finished and a major overhaul to the basement and driveway has taken place. So you can see why I have had little time for a tech blog. › Continue reading
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